Terms & Conditions

Effective Date: September 6, 2026
Last Updated: September 6, 2026

Please read these Terms & Conditions ("Terms") carefully before using The Grape Haven website or placing an order. By creating an account or ordering products from us, you agree to be bound by these Terms.

1. Age Restriction (18+ Verification)

Legal Age Notice: The purchase and consumption of alcoholic beverages is strictly restricted to individuals aged 18 years and above under Kenyan law. By registering an account and placing an order, you warrant that you are at least 18 years old. Our delivery personnel reserve the right to request valid government identification upon delivery.

2. Ordering & Pricing

  • All product prices listed on our platform are in Kenyan Shillings (KES) and include applicable taxes.
  • Product availability and prices are subject to change without prior notice.
  • An order is considered placed once you submit the checkout form with your valid M-Pesa transaction reference and sender details.
  • Once submitted, our team will review the payment and accept the order for processing.

3. Payment Terms (M-Pesa Till)

  • Payment must be completed via M-Pesa Buy Goods / Till Number to the official GrapeHaven Till displayed at checkout.
  • You must enter the exact M-Pesa transaction confirmation code and registered sender name into the checkout form.
  • Attendants verify all incoming payments before processing and dispatching orders. Orders with unverifiable or duplicate M-Pesa codes will be rejected.

4. Doorstep Delivery & Coverage Zones

We currently deliver to designated supported coverage areas in Nairobi including:

  • Sunton
  • Maji Mazuri
  • Garage
  • Hunters

Delivery orders outside our designated coverage areas may be rejected or subject to additional transit agreements. Please ensure accurate delivery notes and location map pins are provided to prevent fulfillment delays.

5. Order Modifications & Substitutions

  • If an ordered item is temporarily out of stock, our shop attendant will contact you via phone to offer a suitable replacement or adjust your order items with your explicit consent.
  • All modifications are logged in our secure audit trail.

6. Cancellations & Refunds

  • You may request order cancellation prior to dispatch by calling our support line directly.
  • If an order is rejected due to stock unavailability or out-of-boundary delivery, our team will initiate a refund to the originating M-Pesa number within standard business hours.

7. Responsible Drinking & Conduct

The Grape Haven promotes responsible consumption of alcohol. We reserve the right to refuse service or delivery to visibly intoxicated individuals or anyone unable to produce valid identification.

8. Contact & Customer Support

For any questions, order follow-ups, or support requests: